No certification claim
Affirm does not claim complete accessibility, certification, or a particular conformance level through this statement.
Explore No certification claim
Accessibility commitment
Website Accessibility Statement
Affirm Recovery Center works to make website information easier for people with disabilities to access and use. If a page, form, control, image, or document creates a barrier, call 512-230-7905 and describe the task or information you need.
A direct answer
How can I report a website accessibility barrier?
Call 512-230-7905 and describe the page, task, barrier, assistive technology if relevant, and the alternative information or help requested. Avoid sharing detailed clinical information through a general accessibility report.
Design and content goals
What accessibility practices should the website support?
The site should support keyboard use, visible focus, meaningful headings, readable contrast, scalable text, descriptive link labels, image alt text, clear form labels, understandable errors, reduced-motion preferences, and predictable navigation. These goals must be tested across real pages and common assistive technologies.
Automated checks can identify some defects but cannot confirm the complete experience. Manual keyboard review, screen-reader testing, zoom and reflow checks, contrast review, form testing, and mobile evaluation are still needed.
Every dedicated page hero should have concise alt text. Decorative visuals should avoid redundant descriptions. Motion and visual effects should not block reading, focus, or form completion.
Plain language matters for accessibility too. Admissions, privacy, insurance, and crisis boundaries should be understandable without requiring the reader to interpret technical or legal jargon.
- Keyboard and visible-focus testing
- Screen-reader structure and labels
- Zoom, reflow, contrast, and reduced motion
- Clear forms, errors, links, and alt text
Third-party limits
How should external tools and documents be handled?
Third-party forms, maps, analytics controls, video players, call widgets, documents, and linked websites may create accessibility barriers. Their behavior must be evaluated before the site promises an accessible experience. A link to an outside service does not establish control over that service.
The final review should include any insurance form, referral form, callback form, consent control, embedded map, document download, and call-tracking element that appears on the production site.
If a third-party component cannot be made accessible immediately, the site should provide a verified alternative way to obtain the same information or complete the task when practical.
The available response can depend on the page, barrier, requested format, technology, and staff needed to help. Calling is the clearest way to explain the task and ask for an accessible alternative.
Report a barrier
How can someone request another way to access information?
Call 512-230-7905 and describe the page, task, assistive technology if relevant, and the alternative information or help requested. Avoid sharing detailed clinical information in a general accessibility report. Staff may need time to route and address the request.
The person answering may need to route the request. A useful report includes the page address, the control or content involved, what happened, and a preferred contact method.
Do not use an accessibility report for an emergency, medical records request, or legal notice. Call 911 or 988 in an immediate emergency and ask for the verified process for records or privacy questions.
Accessibility feedback can help identify barriers, guide remediation, and support retesting. Describe the specific task and what prevented completion so the issue can be understood more clearly.
- ScopeUnderstand what the policy or notice covers and where its limits apply.
- QuestionsIdentify what needs clarification from staff, a qualified professional, or counsel.
- Follow-upUse the stated contact process when a request, concern, or correction is needed.
Ongoing improvement
Why does accessibility require continuing review?
Websites change as pages, images, forms, scripts, articles, and third-party tools are added. Accessibility can regress even after a successful review. A sustainable process includes design standards, editor guidance, testing before release, issue tracking, retesting, periodic review, and documented ownership.
High-priority paths include admissions calls, contact information, insurance verification, referrals, service details, location guidance, crisis boundaries, and legal notices. These tasks should remain usable without relying only on visual effects.
Generated content and images still require human review. Alt text must describe the page-specific image, and policy content must remain clear when facts or workflows change.
A final conformance claim should be made only when its standard, scope, testing method, date, exceptions, and remediation plan are supported by evidence and approved review.
- ScopeUnderstand what the policy or notice covers and where its limits apply.
- QuestionsIdentify what needs clarification from staff, a qualified professional, or counsel.
- Follow-upUse the stated contact process when a request, concern, or correction is needed.
Useful details
Questions and decisions worth bringing into the conversation
Report the exact barrier
Identify the page, task, control, what occurred, and the alternative information needed.
Explore Report the exact barrierProtect sensitive information
Do not include records or detailed clinical information in a general accessibility report.
Explore Protect sensitive informationKeep exploring
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Frequently asked questions
Clear answers before you call
Does Affirm claim complete website accessibility?
No. Accessibility can vary by page, device, browser, assistive technology, and third-party component. Affirm does not claim complete accessibility, certification, a completed audit, or a particular conformance level through this statement.
How can I report a website barrier?
Call 512-230-7905 and identify the page, task, and problem. Describe an alternative way you could receive the information if useful. Do not include detailed clinical records, payment data, or government identifiers in a general accessibility report. Staff may route the request.
Is a response time guaranteed?
A request may need to be routed and investigated, so an immediate resolution is not guaranteed. Explain the task and requested alternative clearly, and call again if updated information is needed.
Are linked third-party websites covered by this statement?
Affirm does not control every external website or tool. Third-party accessibility can vary. Report a barrier on an Affirm page so staff can evaluate the link, alternative, or component, but do not assume control over the external service. Availability can also change.
Can I use the accessibility contact for an emergency?
No. Call 911 or 988 in an immediate emergency. A website accessibility report and the admissions line are not emergency services. Admissions calls are answered 24 hours for addiction treatment inquiries, not 24-hour clinical care. Do not delay urgent emergency help.
Alternative access
Call to describe a website accessibility barrier.
Identify the page and information needed. Do not send medical records or emergency messages through a general form.