911
Call for suspected overdose, immediate danger, an unresponsive person, abnormal breathing, or another medical emergency.
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Austin, TX crisis resources
Austin, TX Crisis and Emergency Help for Substance Use
Use the resource that matches the immediate need. Call 911 for suspected overdose, immediate danger, or a medical emergency. Call or text 988 for suicide, mental health, or substance use crisis support. Call Integral Care at 512-472-4357 for local Travis County crisis support.
A direct answer
Who should I call during an Austin, TX substance use crisis?
Call 911 for suspected overdose, immediate danger, or a medical emergency. Call or text 988 for suicide, mental health, or substance use crisis support. In Travis County, call Integral Care at 512-472-4357 for local behavioral health crisis help. Affirm is not a crisis service.
Call 911
When does a situation require emergency response?
Call 911 for suspected overdose, immediate physical danger, a person who cannot be awakened, abnormal or absent breathing, seizure, serious injury, or another medical emergency. Do not wait for an outpatient provider.
You do not need perfect information about the substance before calling. Share the location and what is known, identify uncertainty, and follow the dispatcher's instructions.
A diagnosis requires an individual assessment. If the situation appears immediately dangerous or medically urgent, call 911 instead of searching for an addiction treatment placement first.
- Suspected overdose
- Immediate physical danger
- Unresponsive or cannot be awakened
- Not breathing normally
- Seizure, serious injury, or medical emergency
- Medical emergencyCall 911 now.
- Crisis supportCall or text 988.
- Program questionsCall Affirm admissions.
Call or text 988
What kind of support does 988 provide?
988 provides suicide, mental health, and substance use crisis support by call or text. If the person is in immediate physical danger, an overdose is suspected, or there is a medical emergency, call 911.
A person can contact 988 for themselves or because they are concerned about someone else. The crisis responder can listen, help clarify the immediate situation, and direct the caller toward appropriate next actions.
988 and 911 have different primary roles. Do not use the difference as a reason to delay. State what is happening and follow the responder's direction if another service is needed.
- Starting pointIdentify the real location, schedule, policy, or practical barrier involved.
- Details to confirmAsk staff about current information rather than relying on a general assumption.
- Plan the next stepTurn the confirmed details into a realistic call, visit, or follow-up plan.
Call Integral Care
What is the local Travis County crisis line?
Integral Care's crisis line is 512-472-4357 for local behavioral health crisis support in Travis County. It is separate from 911, 988, and outpatient addiction treatment admissions.
A local crisis line can help a caller address a Travis County behavioral health crisis and understand the appropriate pathway. Use 911 when the immediate need is emergency response.
Crisis resources may direct a caller to another service based on the facts shared. Follow current guidance from the responder rather than relying on an old directory description.
- Medical emergencyCall 911 now.
- Crisis supportCall or text 988.
- Program questionsCall Affirm admissions.
Affirm is not crisis care
What is the boundary of Affirm's 24-hour admissions line?
Affirm's admissions line is available 24 hours for adult SUD IOP questions and screening. It is not emergency response, crisis intervention, detox, or continuous clinical care.
Call 512-230-7905 after immediate safety is addressed or when a non-emergency medical care conversation is appropriate. The team can discuss adult IOP screening and possible outside detox referral coordination.
Affirm does not guarantee admission, timing, referral placement, insurance payment, or outcome. Emergency and crisis services should never be delayed while trying to secure outpatient addiction treatment.
- Starting pointIdentify the real location, schedule, policy, or practical barrier involved.
- Details to confirmAsk staff about current information rather than relying on a general assumption.
- Plan the next stepTurn the confirmed details into a realistic call, visit, or follow-up plan.
After urgent needs
How can addiction treatment screening begin after a crisis?
When immediate emergency and crisis needs have been addressed, an adult can contact an appropriate provider for current assessment. A crisis contact does not automatically establish that IOP is the next level of care.
If Affirm is being considered, share what happened, known substances, medications, current supports, and any outside care. Screening considers whether adult IOP in Austin, TX may fit or whether another service is more appropriate.
Commercial insurance benefits require verification, and self-pay is available. Payment planning comes after immediate safety and does not determine clinical placement.
- Medical emergencyCall 911 now.
- Crisis supportCall or text 988.
- Program questionsCall Affirm admissions.
Prepare before urgency
What information helps during a crisis call?
Share the exact location, immediate danger, breathing or responsiveness concerns, known substances, and any uncertainty. Follow the responder's instructions instead of delaying to gather a perfect history.
Save 911, 988, and Integral Care's Travis County crisis line, 512-472-4357, in the phones of people who may need them. Make sure the street address, apartment or suite, gate information, and callback number are available. If an overdose or medical emergency is suspected, call 911. An addiction treatment center, peer meeting, or online callback form cannot provide emergency response.
After urgent safety is addressed, write down what happened while details are fresh and identify the next qualified contact. That may involve medical follow-up, crisis care, withdrawal assessment, or an addiction treatment screening. Affirm admissions can answer non-emergency adult SUD IOP questions 24 hours a day, but it does not replace emergency, crisis, detox, inpatient, or residential services.
- Medical emergencyCall 911 now.
- Crisis supportCall or text 988.
- Program questionsCall Affirm admissions.
Useful details
Questions and decisions worth bringing into the conversation
988
Call or text for suicide, mental health, or substance use crisis support. Use 911 for immediate physical danger.
Explore 988Integral Care
Call 512-472-4357 for local behavioral health crisis support in Travis County.
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Related addiction treatment, admissions, and Austin, TX resources
Frequently asked questions
Clear answers before you call
What number should I call for a suspected overdose?
Call 911 for suspected overdose. Do not wait to identify every substance, contact an outpatient center, or secure an addiction treatment placement before requesting emergency help.
Can I text 988?
Yes. Call or text 988 for suicide, mental health, or substance use crisis support. Call 911 for immediate physical danger, suspected overdose, or a medical emergency.
What is Integral Care's crisis phone number?
Integral Care's Travis County crisis line is 512-472-4357. It provides a local behavioral health crisis pathway and is separate from 911, 988, and Affirm.
Is Affirm's admissions line a crisis line?
No. Affirm's 24-hour phone availability is for addiction treatment admissions questions and screening. Affirm does not provide emergency response, crisis intervention, or detox.
Does a crisis call guarantee admission to addiction treatment?
No. Emergency response or crisis support does not guarantee admission, timing, insurance payment, or a particular level of care. Addiction treatment decisions require current assessment or screening.
Choose the urgent resource
Call 911 for an immediate emergency.
Call or text 988 for crisis support. Call Integral Care at 512-472-4357 for local Travis County crisis help.